Frequently Asked Questions (FAQ) - Hanoi Free Local Tours

Frequently Asked Questions (FAQ)

FAQ

Is it really free? Is there any hidden cost?
    Our tours are free, you only need to pay for the taxi, tickets, foods the tours. Besides, we would love to have your feedback and review in 6 hours after the tours,
    • Feedback form will be sent to you via Email after the tour and this process may take you 2 – 3 minutes, but Please, please agree to do it. This is very important to improve our services, continue run the organization
Where do I meet my guides?
Our guides will meet you right at your hotel
What we ask for you
Be open to our local guides :) And, if possible please please , Write us a feedback and review in 6 hours after the tours,
  • Feedback form will be sent to you via Email after the tour and this process may take you 2 – 3 minutes, but Please, please agree to do it. This is very important to improve our services, continue run the organization
How We fund organization?
To help us run the organization, you can donate us here: (any amount would be very meaningfull to us) https://www.paypal.me/ninxanh
How much do we pay to have the tour guides? Is there a set rate etc? Not sure of the etiquette?
Our university student guides are doing the volunteer jobs to improve their English skills, so no tip expected during the tour. It is 100% guaranteed. Please be open with our guides – travel mates.
Can I do more than one tour?
Sure? You can do more than one tour, all you need is book a tour on our site and mentions another tour on the message box.
Can you arrange guides for: Hanoi Halong Bay, Sapa, NinhBinh Trang An…

We will give you the Itinerary recommendation for your trip baseded on your own travel style like with kids, elderly or group of friends.

We also connect up with many Professional Guides and trustworthy Operators which are committed to customize your trip to South of Vietnam (Including Hanoi), by giving you the ideal main Attractions, activities, hotel, tours, or even essential preparations.

  • Accommodations (Hotel, Homestay, Air B&B): Help you out with the recommendated Accommodations
  • Tours: (HaLong Bay, Sa Pa, Ninh Binh, and throughout Vietnam)
  • Transportation: (Pick-Up, Drop Off)
  • Local Sim Card (2G Internet/day, 30 minute-Local Call)
Free Itinerary Planning
How do I Book a tour and know if my booking is accepted?
Please book our tour on the Booking Form
  • You will receive an email clearly confirming the time and place for us to pick you up and we will expect a reply of confirmation from you. Please stay in touch until we reach a final agreement.
  • For those bookings by the online booking form: Please note that you will receive an automatic replying e-mail immediately. This does not mean that your tour has been successfully booked. It just confirms that we have received your booking and we will contact you as soon as possible for all acceptance and arrangements of your tour.
Note:
  • If you book our tours 2 day in advance, Your tour will be 100% arranged.
  • If you book our tours in the short notice, (less than 24 hours), You will need to wait for 2 hours or whatsap us (Adam Pham : + 84 164 613 8417) while we try to arrange you guides, and email you for the confirmation.

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