Frequently Asked Questions (FAQ)
1. Is it really free? Is there any hidden cost?
Our tours are free, you only need to pay for the taxi, tickets, foods during that are detailed in the description of each tour.
2. How We fund organization?
To run the organization, we do provide travelers with the food tours at the reasonable price. (Best price ever, but I am sure that the quality of tours are also 5 star-rated as well). And if you would like to donate us, it is welcomed, (OPTIONAL)
3. How much do we pay to have the tour guides? Is there a set rate etc? Not sure of the etiquette?
Our university student guides are doing the volunteer jobs to improve their English skills, so no tip expected during the tour. It is 100% guaranteed. Please be open with our guides – travel mates.
4. Can I do more than one tour?
Sure? You can do more than one tour, all you need is book a tour on our site and mentions another tour on the message box.
5. Can you arrange guides for: Hanoi Halong Bay, Sapa, NinhBinh Trang An…
No, We are not able to arrange our guides to these places, But, We connect up with trustworthy agencies which are committed to offer high-quality services with best deals ever.( At least 30% Cheaper - the same tour . Services are assisted by us:
- Tours: (Ha Long Bay, Sa Pa, Ninh Binh, and throughout Vietnam)
- Transportation: (Bus, Train and Car).
- Pick-up: Airport
6. How do I Book a tour and know if my booking is accepted?
Please book our tour on the Booking Form
- You will receive an email clearly confirming the time and place for us to pick you up and we will expect a reply of confirmation from you. Please stay in touch until we reach a final agreement.
- For those bookings by the online booking form: Please note that you will receive an automatic replying e-mail immediately. This does not mean that your tour has been successfully booked. It just confirms that we have received your booking and we will contact you as soon as possible for all acceptance and arrangements of your tour.
- If you book our tours 2 day in advance, Your tour will be 100% arranged.
- If you book our tours in the short notice, (less than 24 hours), You will need to wait for 2 hours or whatsap us (Adam Pham : + 84 164 613 8417) while we try to arrange you guides, and email you for the confirmation.