Hanoi Free Tour Guides was very prompt and professional in their email reply when I send a request for a Hanoi full day tour for 10 adults + 2 kids. We indicated the places where we wanted to go and nothing was too difficult for them. We were assigned 2 guides Phuong and Mai Anh, who emailed us a day prior to the tour. They picked us up separately as our group stayed at 2 different hotels. They spoke fluent English and Mandarin and were good with young kids and elderly =) Perhaps even better than the paid guides. They brought us to Ho Chin Minh Complex, One Pillar Pagoda and Literature Temple explaining the history and significance of the places, giving us a lot of interesting facts that were little known to many. We requested for a good egg coffee place, and they bought us to a quaint local cafe for desserts and coffee. They also brought us to a nice family friendly restaurant for lunch with delicious Bun Cha. The tour was free, and you only need to paid for attraction admissions, transportation and lunch which should be within USD 10 per pax. Thumbs up for Hanoi Free Tour Guides. I recommend everyone to go for them. You will be missing out if you don’t.